In line with the latest Customer Protection Code of Practice and in particular around support for our customers currently affected by Covid-19 we have published our Covid-19 Repayment Scheme. This details our payment arrangements for customers that are affected by Covid-19 and how we have classified customers as affected and therefore their eligibility to the repayment options.

This details which customers we classify as being:

  • Fully Impacted Customers
  • Partially impacted Customers
  • Non Impacted Customers

Fully impacted Customers will not be:

  • Served disconnection notices for non payment of bills
  • Subject to default interest for the non payment of invoices issued from1 June 2020
  • Subject to enforcement for the non payment of invoices

Please fill out the form below if your business has re-opened after a period of closure due to COVID-19:

Please include all 10 digits
Please include at least one form of contact detail
Please include at least one form of contact detail


Please read the meter as close to re-opening your business as possible

Please note, you MUST advise us when the business reopens and water usage returns to normal. You can do this by emailing