In line with the latest Customer Protection Code of Practice and in particular around support for our customers currently affected by Covid-19 we have published our Covid-19 Repayment Scheme. This details our payment arrangements for customers that are affected by Covid-19 and how we have classified customers as affected and therefore their eligibility to the repayment options.

This details which customers we classify as being:

  • Fully Impacted Customers
  • Partially impacted Customers
  • Non Impacted Customers

Fully impacted Customers will not be:

  • Served disconnection notices for non payment of bills
  • Subject to default interest for the non payment of invoices issued from1 June 2020
  • Subject to enforcement for the non payment of invoices

Please fill out the form below if your business has re-opened after a period of closure due to COVID-19:

Please include all 10 digits
Please include at least one form of contact detail
Please include at least one form of contact detail


Today
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Please read the meter as close to re-opening your business as possible
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Please note, you MUST advise us when the business reopens and water usage returns to normal. You can do this by emailing customerservices@swwbusiness.co.uk