For general enquiries, click here

Alternatively, you can call us on 0344 406 9710. We’re open Monday to Friday, 9am - 5pm.

If you wish to write to us, please address it to the following address:

Bournemouth Water Business
PO Box 9136
BH11 0GF

You can also tweet us @BWBusinessServ

For wholesale emergencies, such as burst main or supply interruptions, call 01202 590059.

We are part of Pennon Water Services Limited.

How we handle customer complaints

Good customer service is very important to us, but there may be times when we don't meet the high standards we aim to achieve.  If this happens, we'd like you to tell us; our code of practice on customer complaints takes you through the steps you can take.

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